Refund policy
1. Returns
We offer a 14-day return period, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, items must be returned in the condition in which they were received — unworn, unused and with all original tags, dust bags and packaging intact. You may handle an item as reasonably necessary to inspect it, but we may make a deduction where the item has been used or handled beyond what is necessary to establish its nature, characteristics and functionality.
Due to the nature of our leather goods, items showing signs of wear, scratching, damage or misuse may not be eligible for a full refund.
This return policy does not affect your statutory consumer rights.
2. How to Request a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
We will provide you with the relevant return instructions and return address once your request has been reviewed.
Please do not send an item back without first contacting us.
3. Return Shipping
For returns where you have simply changed your mind, return shipping costs are the responsibility of the customer, unless otherwise stated by Moro Vanni.
If an item is faulty, damaged upon arrival or incorrectly sent, please contact us and we will provide appropriate instructions for the return.
For eligible cancellations, the cost of standard outbound delivery will be refunded. If you selected a more expensive delivery option, we will refund only the equivalent standard delivery cost.
4. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods, subject to the applicable consumer regulations. Your bank or payment provider may take additional time to process the refund.
5. Exchanges
If you would like a different colour or style, please contact us at returns@morovanni.com.
Exchanges are subject to product availability. If the requested item is unavailable, we will process an eligible refund instead.
6. Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is faulty, damaged or incorrect, contact us as soon as possible at:
Please include your order number and photographs showing the issue where appropriate.
We will assess the issue and work with you to provide an appropriate remedy in accordance with your consumer rights. UK consumers have legal rights where goods are faulty, not as described or not fit for purpose.
7. Non-Returnable Items
Returns may not be accepted where an item:
- Has been used or worn beyond what is reasonably necessary to inspect it
- Has been damaged through misuse or accidental damage
- Is returned without its original tags, dust bag or packaging where these are required for the item's return
- Has been personalised or made specifically to the customer's requirements, where applicable
Sale items are not automatically excluded from your statutory consumer rights.
8. Your Statutory Rights
Nothing in this policy affects your legal rights as a consumer.
For online purchases, UK consumer law provides a cancellation period for eligible goods. You generally have 14 days from receiving the goods to notify the trader that you wish to cancel, followed by a further 14 days to return the goods.
9. European Union Customers
For customers purchasing from the European Union, applicable EU consumer protection and cancellation rights will apply where relevant.
10. Contact Us
For all return, exchange and refund enquiries:
For general enquiries:
11. Governing Law
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to customers in their country of residence.