Frequently asked questions
How long will my order take to arrive?
Standard UK delivery is complimentary, with estimated delivery of 10–20 business days. As our products are fulfilled internationally, delivery times include international processing and transit before your order reaches the UK.
Where does Moro Vanni ship?
Moro Vanni currently ships exclusively within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your tracking details. Please allow up to 48 hours for tracking information to become active.
Can I return my order?
Yes. Eligible items can be returned within14 days of delivery. Items must be unused and returned in their original condition and packaging. Please see our Returns & Refunds Policy for full details.
What materials are your handbags made from?
Each product page includes the relevant material and finish information for that specific handbag. Please refer to the individual product description for details.
Are any purchases final sale?
We accept eligible returns and exchanges within14 days of delivery. Items must be unused and returned in their original condition, with tags, dust bags and original packaging intact. Customers are responsible for the cost of return shipping, unless the item is faulty, damaged or incorrectly sent. Please contact returns@morovanni.com before sending anything back. Your statutory consumer rights are not affected.
When will I get my order?
Orders are carefully processed within3–5 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please allow up to48 hoursfor tracking information to become active.
Where are your products manufactured?
Moro Vanni works with international suppliers and production partners, so manufacturing locations may vary depending on the product. We carefully select our partners based on the design, materials and quality of each piece.
How much does shipping cost?
Standard UK delivery is complimentary on all orders.We currently ship exclusively within the United Kingdom.